Privacy Policy
Learn how ComplyOne, Inc. collects, uses, and safeguards information when you use our website and platform.
ComplyOne Privacy Policy
Last Updated: March 2026
ComplyOne, Inc. (“ComplyOne,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information entrusted to us. This Privacy Policy explains how we collect, use, and safeguard information when you access or use the ComplyOne website located at www.complyone.tech and the ComplyOne platform (collectively, the “Platform”).
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
ComplyOne collects information necessary to operate the Platform and provide services to our users. This information may include account registration information, platform usage information, and documentation uploaded by users as part of managing their compliance programs.
Account information may include basic identifying details such as your name, email address, company name, and login credentials used to access the Platform.
The Platform may also collect operational and usage information related to how users interact with the Platform. This information helps us understand system performance, improve platform functionality, and maintain security.
Users may upload documents and materials as part of their compliance program management activities. These materials may include compliance policies, procedures, audit documentation, reporting materials, and oversight records. ComplyOne does not intentionally collect or require sensitive financial or consumer personal information through the Platform.
2. How We Use Information
ComplyOne uses collected information to operate and maintain the Platform and provide services to our users. Information may be used to authenticate accounts, deliver platform functionality, improve system reliability, support AI-assisted features, and communicate with users regarding their accounts or the Platform.
We may also use aggregated or anonymized information derived from platform usage to improve our services, develop new functionality, and enhance automated or AI-assisted tools. This information does not identify specific customers or organizations.
3. Data Storage and Security
Customer data is stored using secure infrastructure located within the United States. ComplyOne implements commercially reasonable safeguards designed to protect customer information and maintain platform integrity.
These safeguards include technical and operational controls such as:
- encrypted data storage
- role-based access controls
- system monitoring and audit logging
- secure cloud infrastructure
While ComplyOne takes reasonable steps to protect information, no online system can be guaranteed to be completely secure.
4. Data Sharing
ComplyOne does not sell customer data. Information stored within the Platform belongs to the customer and is not shared with third parties unless one of the following circumstances applies:
- the customer authorizes or initiates the sharing of data through the Platform
- disclosure is required by law or legal process
- sharing is necessary for trusted service providers that support operation of the Platform, such as infrastructure hosting providers or payment processors
These service providers are required to handle information in accordance with appropriate security and confidentiality standards.
5. Cookies and Analytics
The ComplyOne website and Platform may use cookies and similar technologies to support platform functionality and improve user experience. Cookies help maintain login sessions, remember certain user preferences, and allow us to understand how the Platform is used.
Users may choose to disable cookies through their browser settings. However, certain features of the Platform may not function properly if cookies are disabled.
6. Data Retention
ComplyOne retains customer information for as long as an account remains active and the information is necessary to provide services through the Platform.
If an account is terminated, customers will have up to thirty (30) days to export their stored information. After this period, ComplyOne may permanently delete data associated with the account unless retention is required for legal or operational reasons.
7. User Rights and Requests
Users may request access to their account information or request updates to their stored information at any time. Customers may also export their documents or request deletion of their account.
Requests regarding account data or privacy matters may be directed to support@complyone.tech.
8. Third-Party Services
The Platform may rely on certain third-party services to support operation and functionality. These may include infrastructure hosting providers, payment processors such as Stripe, and analytics tools used to monitor platform performance.
These third-party providers operate under their own privacy policies and contractual obligations.
9. Updates to This Privacy Policy
ComplyOne may update this Privacy Policy from time to time to reflect changes in the Platform, legal requirements, or operational practices. Updated versions will be posted on the Platform and reflected in the “Last Updated” date above.
Continued use of the Platform after updates are posted constitutes acceptance of the revised Privacy Policy.
10. Contact Information
If you have questions about this Privacy Policy or how information is handled on the Platform, please contact:
ComplyOne, Inc.
838 Walker Road Suite 21-2
Dover, DE 19904
Email: support@complyone.tech
Website: www.complyone.tech